Last Updated: July 25, 2026

At THE BEIT EL COMPANY LTD, we strive to provide high-quality digital marketing services, educational products, and software tools. This Refund & Cancellation Policy outlines the refund terms across all operations governed by THE BEIT EL COMPANY LTD.

1. B2B Agency & Consulting Services

  • Retainers & Setup Fees: Fees paid for custom agency setup, consulting, automation builds, or monthly retainers are non-refundable once work has commenced or milestones have been initiated.
  • Unused Service Fees: If an engagement is cancelled by the client prior to project kickoff, a refund may be evaluated minus any non-recoverable administrative or setup expenses already incurred.

2. Digital Courses & Training Downloads

  • Instant Digital Products: Due to the immediate delivery nature of downloadable digital assets and digital templates, these sales are strictly final and non-refundable once accessed or downloaded.
  • Online Courses & Workshops: If a specific course offers a satisfaction guarantee, the exact conditions (e.g., a 7-day money-back guarantee subject to less than 20% course completion) will be explicitly stated on the course checkout page. If no specific guarantee is listed at checkout, digital course purchases are non-refundable once logged into.

3. Software-as-a-Service (SaaS) Subscriptions

  • Subscription Cancellations: You can cancel your SaaS software subscription at any time. Cancellation will prevent future recurring charges at the start of the next billing cycle.
  • Billing Cycles: We do not offer prorated refunds for partial subscription periods or unused time within an active monthly or annual billing cycle after payment has been processed.
  • Free Trials (if applicable): If a free trial is offered, you will not be billed if you cancel before the trial period expires.

4. Chargebacks & Payment Inquiries

If you experience an issue with a transaction or believe a charge was made in error, please contact our support team directly before initiating a chargeback or payment dispute with your bank or payment vendor. We are committed to resolving billing queries promptly and amicably.

5. How to Request Assistance

To enquire about a refund, billing question, or service cancellation, please contact us with your order or invoice details:

  • Company Name: THE BEIT EL COMPANY LTD
  • Email: support@thebeitel.company
  • Phone: +234 811 501 1979
  • Address: EE4, FMBN Avenue, FCT, Abuja